Frequently Asked Questions

What happens if an ordered product turns out to be unavailable?

In the event that one or more of the products in your order is no longer available, you will be contacted by a Touty Toys employee, via the contact information provided when processing your order, to inform you and offer you an alternative that will meet your needs, or to proceed to a refund.

 

Can I cancel or modify an order?

For any cancellation or change of order after payment, you must contact Touty Toys by email at info@toutytoys.com Our staff will do its best to satisfy your request.

However, note that it is not possible to cancel or change an order that has already been shipped.

 

How long do I have to return or exchange my order without any penalties?

 You can return or exchange any product purchased online from www.toutytoys.com within 30 days of receipt of your order. For all purchases made for a Christmas gift, we accept returns and exchanges until January 15^th. Your return items must be intact and in their original packaging, and you will need to present your invoice.

 

What is the cost of Shipping?

Standard shipping within Quebec and Ontario is free on orders over $80+! If your order is under $80 or outside Quebec and Ontario, the shipping price will be calculated based on your location and the weight of your package! 

 

How long does shipping take?

Our standard shipping in Canada takes 3-7 business days, and it is FREE on orders over $80+ for Quebec and Ontario! Faster shipping options are available at an additional cost. 

Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. 

We are working tirelessly to fulfill orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. 

Once your package has been shipped, you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package!

 

How long do I have to return or exchange my order without any penalties?

You can return or exchange any product purchased online from www.toutytoys.com within 30 days of receipt of your order. For all purchases made for a Christmas gift, we accept returns and exchanges until January 15^th. Your return items must be intact and in their original packaging, and you will need to present your invoice.